Understand user needs

We help you source, analyse and employ the right data for change

In creating a change plan, there are proven approaches that are closely tied to success: assessing your company’s present situation rigorously, identifying the current state of capabilities and identifying the underlying mind-sets that must change for transformation to succeed.

Findings from the McKinsey Global Survey Results: What successful transformations share. © 2010 McKinsey & Company.

Good knowledge is crucial to effective organisational change. And to manage change, it’s likely you’ll need to match each of your users to new assets, applications and locations, and then identify, capture and analyse the correct data for your project. This can be difficult, time consuming and expensive, so we will help you to collect and analyse the critical data.

  • We will help you conduct accurate readiness surveys to ensure you are fully aware of all the resources affected by your project and are included in your delivery strategy.
  • Flexible online tools to help you source and collect the correct asset and user data for your projects. 
  • Intelligent rules that provide meaningful information from data.
  • A complete asset management process, collaborating with your tools/processes in place.
  • Training needs analyses to create an effective, competent organisation and feed into your training strategy. 
  • Real-time reporting with visual summaries to help you implement business analysis, staff communications, online surveys and self service tools.