Basic instinct. Four theory-free rules for employee engagement

There are plenty of tools to support our change programmes, and the most effective of these is the one we were born with: our own human instinct.

Communicating change is about human connection. That may sound obvious but in a forest of quadrant models it’s easy to forget how effective our own intuition can be. Read more

Offline Communications – what are your options?

Good, effective communications need to be online don’t they?

Online is a popular option. But when it comes to business change it has one big disadvantage – the lack of a physical presence or immediacy. Read more

Forcing Change through

Sometimes change takes place whether it is popular or not. At 04:30am on the 6th of July, London Buses stopped taking cash.

Transport for London (TfL) ran a consultation period, and while 67% of respondents (customers) were against the idea, it was implemented anyway.

The changes mean that customers need to have a valid Oyster Card, or contactless debit card in order to use the bus.  TfL outlined the benefits of doing so as follows: Read more