Welcome to the October edition of Afiniti’s Business Change newsletter. We discuss how to Make Change Stick: how to communicate change and how to increase change management capability within a business.
For more conversation on business change, you can join our Change Management, Communications and Learning group on LinkedIn here. For details of projects, change management topics and vacancies you can follow us on LinkedIn here.
Afiniti is an award winning business change consultancy that delivers change with a people focus, producing sustainable changes in behaviour, mind-sets and working practices.
We’re delighted to have been shortlisted in two categories for the CorpComms Awards 2014 for our communications and employee engagement work with global energy company TAQA. The TAQA Harding Transition project has been shortlisted in both the employee engagement and best corporate campaign categories. TAQA and Afiniti will attend the awards dinner on 26 November. Read about our other success with Awards here.
Afiniti MD Corrina sets off for Florida with the Dreamflight children
Afiniti is a long term supporter of the charity Dreamflight which sends seriously ill and disabled children on the trip of a lifetime to Florida. Afiniti Managing Director Corrina Jorgensen is setting off this year with 192 children (there are other adults!) as they experience independence and learn that they are not alone. We’ve been fundraising for the charity all year and Afiniti consultant Kirsten Walker recently attended the Dreamflight Bedford Group’s annual award ceremony. There, she heard some of the inspirational stories from people who have gone on to achieve so much despite facing huge personal challenge.
Leaders and middle managers can struggle to fulfil their roles in leading, communicating and engaging during change.
Consultant Sebastian May gives his tips for empathy, storytelling and fulfilling the role of leading change.
Honest communications and and accurate reporting are crucial to the success of a business. We give advice on creating an open and transparent culture and reinforcing values to bring about new mindsets.
In this month’s in depth article, we look at how change management supports a project or programme.
What to expect from a change management consultancy
Many project and programme managers are curious about how change management works as part of business change and how bringing in this kind of support would benefit their project and the business.
Here we look at what PMs can expect from a change management consultancy:
- A note on methodology. Change management consultancies offer different approaches to this. Some like to stick with their own methodology; some rigorously apply a renowned method like Prosci and recommend you should follow it to the letter.Others get to know your organisation quickly and also use the benefit of hindsight to know what has worked in the past in similar situations to apply a solution that fits. Whatever the PM decides to go for, they need to be sure that the solution will reduce resistance and embed the change through a focus on the people in the organisation.
- Working with, not observing. Don’t get us wrong, change management should start in the initial stages of a project and involve some strategising. This is because it plays an important part in identifying what the future state of the organisation will actually look like. However, change management is also a discipline which heavily focuses on the delivery of change to an organisation’s people. Consultants who write endless reports and recommendations don’t always go on to actively embed change and reduce risk on a project through engagement, learning, continual measurement and actively minimising resistance. The aim for the PM is to know that they will benefit from creative, hands on delivery and that they have a partner that supports them in every step of delivery and shares in their goals and challenges.
The best change management solution should focus on working together with internal teams based on a deep knowledge of the business and an experience of what works on similar projects. Risk is then reduced and people are inspired to take the organisation into its envisioned future state. We’ve seen that the pace and complexity of change in businesses now means they are more likely than ever to need hands on practical delivery support to unite their business behind change.
Recent Business Change case studies
Creating a new warehouse spirit
Our client, a global logistics company, implemented a new Warehouse Management System that was to be rolled out worldwide. They enlisted our help to change behaviour and mindsets through a programme of learning and engagement.