What happens in your organisation when a change is implemented; particularly a change involving both system and process?
Typically, a project will be initiated; representatives from the core business and IT will liaise to design the solution. External developer resource may be engaged to create a bespoke system. So change is quite a costly business, involving multiple stakeholders and a high level of risk.
When it comes to the implementation of the change however, how do you know you have “finished”? Ask IT, and they will probably reply “when the system is implemented”. Many representatives from the business would give a similar answer. Read more