Afiniti delivered a managed communications service and engaged employees throughout a significant period of business change involving relocation, role and process change
Network Rail runs, maintains and develops Britain’s rail infrastructure, with 3.25million passenger journeys every day. Information Management (IM) provides cutting-edge IT to 35,000 employees and 20 train/freight operators. To help understand the people and culture in IM, Afiniti completed a ‘discovery’ phase in an intense period of learning and analysis. The IM Better Ahead strategic journey was then created. A subsequent business change communications strategy was developed and implemented to ensure that employees remain focused and engaged.
- A rich picture to visualise and bring to life IM Better Ahead
- Branded collateral for all IM Better Ahead communications
- An interactive SharePoint site as the focal point for all IM Better Ahead communication and information
- A branded html monthly newsletter
- Interactive road shows to introduce and develop IM Better Ahead (including video creation)
- Posters telling stories help build pride and passion
- A podcast series to keep up the momentum on IM Better Ahead
- A communications hub to give IM Better Ahead a physical presence in the office
- A survey to measure effectiveness, plus subsequent analysis and recommendations
Benefits and Outcomes
100% of attendees rated their road show experience as ‘Good’ or ‘Excellent’ in 2012, compared to 77% in 2011
Survey findings discovered that 83% of employees were very committed to making IM Better Ahead a success.
Date: April 2013