Our client transformed its IT services operating model affecting 50,000 employees. We helped to engage all of them, making it easy to adapt to the new ways of working, wherever they were in the world.
When Thomson merged with Reuters, they created the world’s leading source of intelligent information. This leap meant big changes for the 35,000 employees in its Markets division.
To get ahead, Thompson Reuters brought their IT support back in-house and prepared for major system upgrades. They wanted to keep their people up to date on when this was happening, what they would need to do and how they could access their IT support.
This is a vast organisation whose global employees all rely on excellent IT services. The work presented significant challenges, but they were ones we tackled head on, through IT change management techniques and communications.