Our client transformed its IT services operating model affecting 50,000 employees. We helped to engage all of them, making it easy to adapt to the new ways of working, wherever they were in the world.
When Thomson merged with Reuters, they created the world’s leading source of intelligent information. This leap meant big changes for the 35,000 employees in its Markets division.
To get ahead, Thompson Reuters brought their IT support back in-house and prepared for major system upgrades. They wanted to keep their people up to date on when this was happening, what they would need to do and how they could access their IT support.
This is a vast organisation whose global employees all rely on excellent IT services. The work presented significant challenges, but they were ones we tackled head on, through IT change management techniques and communications.
We established a communications hub, globally recognised, which would drive the communications and engagement plan.
Benefits and Outcomes
We delivered our promises before handing seamlessly back to the internal communications resource.
We delivered our communications on time and on message, resulting in a high level of user cooperation and response.
Through regular forums and town halls, we built people’s trust in the ‘new world’ IT services, forming strong and lasting relationships between the function and its key stakeholders across the organisation.
Our focus on strong and consistent branding for the function’s communications paid off with high levels of recognition and trust for the transformed IT services.