Business Change Case Studies
Case Study

Thomson Reuters – ITEAM Roadshow

Project Overview

Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. The organisation is undergoing a global transformation programme changing the way employees receive their internal IT Services. Afiniti designed, built and delivered a roadshow to fully engage employees in the global transformation process and prepare them for the changes ahead.

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Our Solution
  • Project manage with project office support
  • Design and develop the roadshow concept
  • Design and production of off-line and on-line roadshow collateral
  • Design and develop multi-media content:
    • Live PowerPoint presentations
    • Video – stakeholder interview
    • Video – green screen animations
    • E-learning modules
    • Virtual world solution (OLIVE)
    • Knowledge space stands
  • Live Masterclass sessions on new technologies
  • Global delivery of roadshow events including all logistics management
  • Comprehensive event management including online booking and dashboard reporting
The Differences We Made
  • Excellent overall user feedback score of 3.2 out of 4.0 – 80%
  • High project visibility and effective employee support during the transformation.
  • Important user issues fully addressed through involvement of local experts.
  • Project team fully engaged in employees’ concerns about transformation.
  • Employees fully prepared for the new services and Office 2007.
  • Sustainable, reusable content available on demand. Level of success resulted in similar approach adopted for a second transformation programme in 2010
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