Afiniti Insights

Change Models Explained: How to Choose, Blend and Apply Them in 2026

When leaders search for change management models, they expect a list: Prosci ADKAR, Kotter’s 8-Step Change Model, Lewin, Bridges’ Transition Model, McKinsey 7-S and others. The lists are everywhere (including our handy guide at the end of this article), and they’re useful, but they rarely cover what actually makes change stick.

Models give structure when everything feels in motion; they create a shared language when teams are overwhelmed; they offer leaders a way to make sense of the chaos. Yet their real strength comes to life through how leaders bring them to their people.

As organisations adopt new technologies and redesign how they work, the human aspect of change determines success. Culture, leadership alignment, emotional readiness and trust matter more than method. Models help. People transform.

This Insight delivers both halves: the practical overview leaders search for and the lived experience that makes the models actually work.

Change models simplify complexity. They translate abstract ambition into something that people can understand and work with. They provide a backbone for programmes that would otherwise fragment under pressure. Yet their power lies in how they’re applied.

For example, I return to Prosci’s ADKAR again and again because people understand it. It brings order to what can feel like complete disorder. Leaders and teams can explain it to each other, and it gives a vocabulary that works across functions.

Yet, while ADKAR provides a strong foundation for many programmes, for wider organisational shifts, bringing in complementary elements from Kotter, like the guiding coalition, further strengthens leadership alignment and momentum.

These experiences shaped the way I use models: they’re essential, and their impact grows when paired with leadership alignment and human connection. They’re a compass, not the terrain.

ProSci ADKAR (image from Prosci.com)

Change models are neat. Humans are not.

Models provide essential structure, but they only deliver value when applied thoughtfully. When teams treat any model as a checklist rather than a guide, the human experience of change gets lost.

I witnessed this firsthand at a major fashion retailer implementing SAP. Consultants from a large global firm were conducting readiness assessments linked to ADKAR. They literally walked around with clipboards asking: “Are you aware? Yes. Tick. Is training available? Yes. Tick.”

They didn’t care whether people understood anything. They didn’t care if the training worked or if anyone could apply it. It was activity-based, not outcome-based. It felt demoralising. It looked like they were going through the motions without caring about the people or the change itself.

The model wasn’t at fault; the application was. Models are most powerful when applied in a human-centred way. When people feel heard, supported and involved, the framework becomes a real enabler of change.

Most change management models fall into three broad categories:

Process-based models like Lewin’s Three-Stage Model, Kotter’s 8-Step Process and PDCA focus on the steps and sequencing of change, helping large organisations maintain order through complexity. They answer: what happens when?

People-focused models such as ADKAR, Bridges’ Transition Model and the Kübler-Ross Change Curve emphasise communication, emotion and individual adoption. They’re useful for shaping communication, building capability and managing emotional responses. They answer: how do people experience this?

Systems or organisational models including McKinsey’s 7-S Framework and the Burke-Litwin Model align structures, culture and strategy; essential when the operating model, culture, leadership and strategy need realignment. They answer: what needs to align for change to stick?

These categories matter because transformation doesn’t happen on a single dimension. Real change requires all three lenses, but not always in equal measure. Understanding which type aligns with your goals helps you choose the right starting point or blend of approaches.

Start with your context, not the model. Diagnose before you prescribe.

When I start a transformation, I don’t begin with a favourite model. I begin with the type of change in front of me.

ADKAR works brilliantly for system implementations or logical changes with clear steps. It works less well for messy organisational restructures where cultural dynamics and leadership visibility matter more. That’s where Kotter’s principles around the burning platform and the guiding coalition are often vital.

The type of project should guide you. Don’t force a model onto a situation that doesn’t fit.

Here’s a practical framework you could use:

  • For incremental process improvements: Lean on structured approaches like Lewin’s model or PDCA when you need stability and repeatable results.
  • For behavioural or cultural shifts: Use people-focused models like ADKAR or Bridges when emotions and mindset are central to success.
  • For enterprise-wide transformations: Combine Kotter’s leadership emphasis with ADKAR’s individual focus. Add systems thinking from McKinsey 7-S to diagnose misalignment first.
  • For continuous, adaptive change: Consider Agile Change Management principles when flexibility and iteration are paramount.

I’ve supported programmes in global organisations where ADKAR language was familiar and widely used. Yet in some cases, the lack of leadership alignment made the model almost irrelevant. In one case, senior stakeholders disagreed on the direction and the pace of change. No model is designed to compensate for that. Leadership alignment needs to come first, and until leaders are unified, change stalls.

So, there will be moments when a model on its own isn’t enough for the situation at hand. In those moments, returning to fundamentals strengthens whatever model you’re using:

  • align leadership
  • build trust
  • simplify the narrative
  • create a coalition that owns the change
  • adapt the framework without abandoning structure

Integration beats purity. Leaders want structured thinking, but they also need judgement. They need reassurance that any adjustments still rest on solid ground.

The biggest risk when blending models is appearing unstructured. I’ve seen experienced practitioners lose credibility when they describe their approach as “picking and choosing.” Leaders need confidence that your method isn’t improvised.

In short, blending isn’t a compromise. It’s realism.

Examples of blends that work in practice:

  • ADKAR for individual adoption, combined with Kotter to drive leadership mobilisation
  • McKinsey 7-S to diagnose system-wide barriers, followed by Agile sprints to deliver change at pace
  • Bridges transitions model paired with behavioural nudges to support difficult emotional shifts

Each model offers a shape. The art lies in layering them appropriately.

But blending demands discipline. Communicate clearly. Explain why you’re combining elements. Give leaders confidence that the structure still holds. Otherwise the blend can appear chaotic.

Flowchart showing layered use of change management models in a blended approach
Blending change management models can help to land change more effectively.

When I first started applying formal change models, I made several mistakes that I now approach differently:

Underestimating awareness

People jump straight to training (the A (ability) in ADKAR), but building Awareness properly is essential. It’s the foundation. If people don’t understand why change is happening and what it means for them, everything else fails.

Treating models as strictly linear

Models like ADKAR appear sequential, but real change doesn’t work that way. Awareness never stops. You keep refreshing it. In long programmes, teams change constantly. New starters join, people retire, stakeholders leave. You’ll never achieve a fully linear journey.

If you’ve invested in a strong Awareness foundation, people can slot in more easily. You don’t start again; you design the strategy so new people can plug into what already exists.

Missing reinforcement

As change partners, we’re often not around for the “R.” We don’t get to validate or improve once the programme moves on. So, embedding reinforcement activities into our client teams is essential. We aren’t kept around for months afterwards just to validate whether change stuck, and we wouldn’t want this, which is why we always build sustainability into client capability.

Linguistic precision in difficult contexts

The “D” in ADKAR traditionally stands for “desire.” Prosci explains that desire doesn’t mean wanting the change, it means willingness to support it. But that’s not how the word lands, especially during difficult changes involving redundancies or uncertainty.

Telling people facing job losses that we need them to have “desire” feels clumsy. It can be triggering. I reframe it as commitment instead: “You’re committed to the process,” not “You desire the outcome.” That shift matters when change is painful.

Models give you a clear framework, and they remain invaluable. Yet there’s a layer they can’t fully capture: the human reactions, conversations and emotions that define how people experience change.

Take organisational restructures. If you show up with only a clipboard when people are facing upheaval, redundancy or profound uncertainty, you’ll fail.

You need a human-centred, empathetic approach, especially as transformation is driven by technology and AI more and more. Change is emotional. It needs to be led from the heart, not the clipboard.

If I were designing my own model, it would centre on change fatigue.

Most models naturally assume a starting point, yet in reality people are already carrying the weight of previous change – in fact, the average employee went through 5× more changes in 2022 than in 2016. So they’ve seen initiatives fail, and feel there’s no benefit in committing early because half the time the change won’t stick anyway.

People adopt a wait-and-see approach: “If I ignore this for six months, it’ll probably go away.” And they’re often right.

A model should acknowledge that reality. It should help people believe this change is different, that it’s worth committing to. You need to earn that commitment by demonstrating consistency, delivering early wins and building trust that this time, things will be different.

That means celebration matters. Reinforcing value early in the journey matters. Without it, fatigue compounds.

Change management models are themselves changing. Advancements in data, analytics and AI won’t replace models, but they will transform how we use them.

Data-informed change

We now have the tools to measure readiness continuously. Real-time sentiment and adoption analytics give us earlier warning signals and reduce the guesswork. The models still stand, but we have more opportunities to measure and adjust, which is extremely valuable given over half of organisations lack clear success metrics for their change initiatives.

Behavioural science

We’re bringing neuroscience and psychology into the design of change experiences, helping us understand how people actually make decisions and form habits.

AI-assisted transformation

Not to replace judgement, but to support it. AI identifies resistance patterns faster, detects engagement drops, and suggests where intervention will have the greatest impact.

Continuous capability building

Organisations are shifting from episodic change to a change continuum. This demands a capability mindset, where change fluency becomes part of culture.

Will we move beyond formal models? Probably not. They provide structure, reassurance and common language. But models will become lighter, more adaptive and more human-centred because change itself is becoming more human-centred.

Models give us a structure to build from. They’re a vital starting point, and when combined with leadership, empathy and adaptability, they create the conditions for real change.

Anchor in a model. Use it confidently. But flex it when the organisation needs you to. Blend elements when they add value. And above all, keep people at the heart.

As organisations adopt increasingly sophisticated technologies, the human aspect of change becomes more critical. Leadership, culture and genuine empathy for people’s experience will determine whether you unlock the desired value from your transformation.

Start with people. Let the model serve them, not the other way round.

Get in touch

I’d love to hear about your upcoming change initiatives and discuss which change management models might support you in delivering them.


Prosci ADKAR Model

  • Focus: Individual-level change (bottom-up).
  • Elements: Awareness → Desire → Knowledge → Ability → Reinforcement.
  • Strengths: People-focused; simple and flexible; reinforces sustainability.
  • Considerations: Can feel linear; limited system-level scope; outcome-driven, not process-driven.
  • Best for: Incremental or people-centric change; building adoption capability.

Lewin’s 3-Step Model

  • Focus: Organisational transition through process change.
  • Elements: Unfreeze → Change → Refreeze.
  • Strengths: Simple, intuitive, encourages reflection and feedback.
  • Considerations: Oversimplifies complex change; lacks detailed structure.
  • Best for: Smaller, process-driven or operational changes.

Kotter’s 8-Step Model

  • Focus: Large-scale organisational transformation (top-down).
  • Elements: Urgency → Coalition → Vision → Volunteer army → Remove barriers → Short-term wins → Sustain acceleration → Institute change.
  • Strengths: Clear structure for leadership-driven change; builds momentum.
  • Considerations: Can be rigid and top-down; limited employee co-creation.
  • Best for: Enterprise-wide transformations with strong executive sponsorship.

Kübler-Ross Change Curve

  • Focus: Emotional journey through change.
  • Elements: Denial → Anger → Bargaining → Depression → Acceptance.
  • Strengths: Recognises human emotion; encourages empathy and supportive communication.
  • Considerations: Not linear; lacks implementation tools; experiences vary.
  • Best for: Managing emotional response during disruptive or sensitive change.

McKinsey 7-S Model

  • Focus: Organisational alignment across interconnected systems.
  • Elements: Strategy, Structure, Systems, Shared Values, Style, Staff, Skills.
  • Strengths: Holistic; reveals misalignments; applicable across industries.
  • Considerations: Analytical; requires complementary methodologies for execution.
  • Best for: Diagnosing or planning large, strategic transformations.

Nudge Theory

  • Focus: Behavioural change through subtle influence.
  • Elements: Define change, consider employee perspective, present as choice, use feedback, reinforce wins.
  • Strengths: Behaviourally grounded; non-coercive; promotes autonomy and engagement.
  • Considerations: Limited for large-scale change; difficult to measure; risks perceived manipulation.
  • Best for: Cultural or behavioural change initiatives.

Bridges’ Transition Model

  • Focus: Psychological transition through change.
  • Elements: Ending, Losing & Letting Go → Neutral Zone → New Beginning.
  • Strengths: Focuses on emotional adaptation and engagement.
  • Considerations: Conceptual; lacks step-by-step process guidance.
  • Best for: Human-centred change with emotional impact.

Satir Change Model

  • Focus: Emotional progression and performance impact.
  • Elements: Late Status Quo → Resistance → Chaos → Integration → New Status Quo.
  • Strengths: Recognises morale and performance dips; prepares teams for disruption.
  • Considerations: Descriptive; hard to operationalise; time-intensive.
  • Best for: Managing morale and resilience during disruptive change.

Maurer’s 3 Levels of Resistance

  • Focus: Understanding why people resist change.
  • Elements: “I don’t get it.” / “I don’t like it.” / “I don’t like you.”
  • Strengths: Highlights communication, trust, and leadership credibility.
  • Considerations: Not a full framework; reactive; requires strong interpersonal skills.
  • Best for: Diagnosing and addressing resistance in ongoing change.

Deming Cycle (PDCA)

  • Focus: Continuous process improvement.
  • Elements: Plan → Do → Check → Act.
  • Strengths: Iterative, structured, supports learning and refinement.
  • Considerations: Slow for large-scale change; limited focus on people factors.
  • Best for: Continuous improvement and operational optimisation.

Burke-Litwin Model of Organisational Performance & Change

  • Focus: Interaction between internal and external organisational drivers.
  • Elements: 12 factors from External Environment to Individual Motivation.
  • Strengths: Comprehensive; connects cause and effect; helps diagnose complex systems.
  • Considerations: Analytical; lacks practical application tools; heavy for small initiatives.
  • Best for: Complex organisational redesigns and cultural transformation.

Agile Change Management Model

  • Focus: Adaptable, iterative change in dynamic environments.
  • Elements: Flexibility, collaboration, minimal overplanning, rapid feedback, continuous learning.
  • Strengths: Responsive; encourages collaboration; suited to evolving priorities.
  • Considerations: Requires mature agile culture; less focus on individual emotions.
  • Best for: Digital or fast-moving business transformations.

What are change management models? Use our handy quick reference table to compare the most popular options.

Anthony Edwards
Anthony Edwards
Partner, Managing Consultant
Anthony is an accomplished Change Consultant and Business Analyst, who has worked on a variety of learning and business change projects since joining Afiniti in 2003.
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