Case Study

BP Managed Service

Project Overview

BP North Sea Exploration in the UK employs of 3,000 staff operating from head office in Aberdeen, smaller sites around the UK, and the offshore assets in the North Sea. Afiniti provided a dedicated Desktop Support and Training team equipped with depth and breadth of technology and business-specific knowledge and a range of training and support services geared to individual and immediate needs.

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Our Solution

Dedicated telephone training support
Look-and-book desk visits service
Microsoft LiveMeeting sessions
Floorwalking support
Awareness campaigns on topical IT issues (presentations and posters)
Training, guidance and support on:
Applications and services in BP COE (from PDAs to Printers to Explorer to Excel)
New applications and services immediately following deployment

The Differences We Made

J3 learning and support – just-in-time, just-enough, just-for-me
Highly cost effective service supporting offshore and onshore teams
Ability to rapidly respond to emerging user needs and new technologies
Immediate fix for many users issues not requiring the involvement of the IT technical support teams