Business Change Case Studies
Case Study

BP Managed Service

Project Overview

BP North Sea Exploration in the UK employs of 3,000 staff operating from head office in Aberdeen, smaller sites around the UK, and the offshore assets in the North Sea. Afiniti provided a dedicated Desktop Support and Training team equipped with depth and breadth of technology and business-specific knowledge and a range of training and support services geared to individual and immediate needs.

 

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Our Solution
  • Dedicated telephone training support
  • Look-and-book desk visits service
  • Microsoft LiveMeeting sessions
  • Floorwalking support
  • Awareness campaigns on topical IT issues (presentations and posters)
  • Training, guidance and support on:
  • Applications and services in BP COE (from PDAs to Printers to Explorer to Excel)
  • New applications and services immediately following deployment
The Differences We Made
  • J3 learning and support – just-in-time, just-enough, just-for-me
  • Highly cost effective service supporting offshore and onshore teams
  • Ability to rapidly respond to emerging user needs and new technologies
  • Immediate fix for many users issues not requiring the involvement of the IT technical support teams
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