Veeva Implementation Consulting
A Veeva migration that under-invests in business change leaves you exposed on adoption, capability and compliance; magnifying exactly the industry pain-points Veeva Vaults is meant to solve. Afiniti’s strategic organisational change focus converts those risks into measurable business value. Our approach is fast, compliant and repeatable.
90%+
Users trained and confident before go-live
70%
Queries resolved by superusers locally
30%
Reduced deviation/closure cycle time
Sample client outcome
Who we help
Our expertise spans and unites functions and modules. The leaders who often approach us include:
- Quality & compliance leaders running Vault QMS
- Regulatory & RIM programme leads (Veeva RIM)
- Commercial ops & field teams adopting Veeva CRM
- IT PMO & transformation leads overseeing implementations
- Global rollouts requiring localised training and governance
- Internal change teams seeking COE and train-the-trainer capability
Your hidden challenge
Most Veeva programmes stall not because of platform limitations, but because people and process change aren’t prioritised. Without a business-aligned adoption plan you risk reversion to legacy tools, audit exposure and delayed ROI.
- Adoption gap: users return to old processes when change isn’t localised and role-specific.
- Compliance risk: SOPs and training not aligned to Vault workflows lead to audit findings.
- Slow realisation: AI and automation pilots fail to scale without enterprise capability.
Our business change approach for Veeva
We don’t just prepare users for go-live. We enable your organisation to adopt, absorb and extend the value of the Veeva platform across R&D, Product Teams and Affiliates: release by release, region by region. Here’s how we do it:
Adopt: make change tangible and local
Persona-led learning journeys, pre-training engagement, SME & Superuser networks and role-level change impact mapping per release.
Absorb: build internal capability
Stand up capability owners by module and region, transfer COE playbooks, engagement packs and knowledge hubs to reduce central dependency.
Expand: extend value release by release
Embed feedback loops, continuous improvement sprints and AI-readiness checks so each release captures more value than the last.
The Afiniti difference
We bridge regulatory, commercial, digital and AI contexts to build capability that lasts.
| What we deliver | Value derived |
|---|---|
| Business-aligned change strategy | Activity driven by enterprise outcomes and value realisation |
| Functional and global readiness squads | Releases land with minimal disruption and local ownership |
| Comms and learning architecture | Users understand both ‘why’ and ‘how’ before training |
| Reusable OCM playbooks | Each new release gets easier, faster and lighter to land |
| Embedding AI operating model design | De-risk future investment and unlock value from day one |
| Leadership-ready storytelling / change narrative | You align strategy with reality, from boardroom to the field |
Augmenting your systems integrator
Systems integrators are experts at what they do, but they focus solely on the technical elements of a Veeva implementation, neglecting the crucial people and change management agendas. We operate under joint governance. Typical split: SI leads on configuration, integrations and technical testing; Afiniti leads on people and process design, training, communications and go-live readiness. We deliver a RACI, release-gate checklist and joint go-live playbook to augment your SI, accelerate delivery and reduce implementation risk.
What you can expect
With Afiniti as your business change Veeva partner, you can turn your Veeva programme into an enterprise capability: function by function, release by release.
The risks we neutralise
✓ Late discovery of impact:Persona-level change impact baked in early
✓ Reversion to legacy tools: Local ownership PLUS Superuser network PLUS fast fixes
✓ Information scatter: Single version source of truth
✓ Go-live chaos: Hypercare command center and playbook
✓ “Training is my first exposure”: Early engagement and first-hand demos
The outcomes we target
✓ Adoption that sticks: Confident users in R&D, PT and Affiliates who stop reverting to legacy tools
✓ Coordinated execution: One process and one source of truth for regulatory content across extended enterprise
✓ Regulatory readiness: Clear audit trails, predictable cutovers, fewer post-go-live escalations
✓ Re-usable capability: Every release gets easier because the business, not just the programme, builds the muscle
What success looks like
✓ 90%+ of users trained and confident before go-live
✓ Superusers resolve 70% of frontline queries locally
✓ Reduced cutover disruption across functions
✓ Reusable adoption framework for future Vault modules
✓ AI and automation readiness seeded in every release
Related Case Studies
Meet Our Veeva Experts
Afiniti’s experts partner with you and your leaders to enhance internal change capability and build tailored Veeva consulting solutions to adopt, embed and scale your modules and maximise business benefits.
Veeva Implementation Consulting FAQs
Veeva Vault is a life‑sciences cloud that unifies regulated content, data, and workflows across R&D, Quality, Regulatory, Safety and Commercial so teams can work in one validated platform instead of siloed tools
For pharma, Veeva streamlines the drug lifecycle – accelerating study setup, simplifying regulatory submissions (RIM), improving quality and training, and strengthening safety case management – all on a single cloud platform.
Pros: unified cloud for content + data, strong validation/compliance model and frequent innovations that reduce custom build burden. Cons: shift away from legacy customisations, a faster release cadence that demands robust change/test cycles and adoption effort to embed new ways of working.
Vault RIM connects registrations, submissions, publishing and archival in one system, giving end‑to‑end visibility, faster eCTD assembly and a single source of truth for data and documents across markets.
Focus on the people at the heart of this business transformation: win adoption by making change tangible and local (role‑based impacts and day‑in‑the‑life demos), standing up SME/Superuser squads and internal capability owners, building a single, versioned “source of truth” for comms/learning, and running hyper‑care with feedback loops every release.
Plan staged enablement: early awareness + pre‑training, role‑based learning close to go‑live, then hyper‑care and measurement over 30/60/90 days to lock in proficiency (not a one‑off class).
It’s the people‑, process‑, and readiness‑work that makes a Veeva build stick: business‑aligned change strategy, readiness squads, comms & learning architecture, reusable OCM playbooks, leadership storytelling and post‑go‑live continuity so value compounds each release.
System Integrator (SI): platform configuration, data migration, integrations, validation. Afiniti: change strategy and governance, adoption sprints, Superuser network, comms/learning, cutover & hyper‑care and value realisation, all while working alongside the SI to land the people side of the change.
Adoption work is time‑boxed in weeks; focused sprints commonly run ~1–4 weeks depending on scope and readiness, with outputs handed straight into release/hyper‑care plans.
- Dowgate Hill House,
14-16 Dowgate Hill,
London, EC4R 2SU - enquiries@afiniti.co.uk